Oportunidades de Emprego

Objetivo da Função:

• O profissional a seleccionar integrará o Departamento de Informática, Equipa de Infraestruturas e Exploração, cujo objetivo é assegurar e executar todos os processamentos e rotinas periódicas e ocasionais dos Sistemas do Cliente incluindo a necessária monitorização e realização de testes de controlo.

Principais áreas de Responsabilidade:

• Assegurar as tarefas periódicas necessárias ao funcionamento operacional dos Sistemas Core (execução das cadeias batch, impressões e arquivo), bem como os testes de controlo e a análise dos resultados dos processos;
• Assegurar a resposta a tickets cumprindo os SLAs definidos;
• Efetuar a monitorização e controlo da execução dos processos dos sistemas aplicacionais da sua responsabilidade (SAP, AS 400, Control M), fazendo o devido reporte das situações anómalas às áreas intervenientes;
• Realizar a passagem de software entre ambientes, sempre que estejam asseguradas as validações e aprovações necessárias;
• Colaborar no suporte técnico aos utilizadores, no que diz respeito ao esclarecimento e resolução de questões relacionadas com a operacionalidade dos Sistemas Core;
• Colaborar com a equipa interna da informática (auxiliando em debugs, traces, extração de informação, etc);
• Executar queries às bases de dados (SAP, SQL Server, Oracle e AS400), envio de logs e dumps dos sistemas e ajudar na depuração de erros em programas nos vários ambientes;
• Colaborar na identificação e recomendação de melhorias que otimizem as cadeias batch (automáticas ou manuais) por forma a reduzir as potenciais situações de erro;
• Assegurar a implementações de SW (desenvolvido internamente e seguindo os procedimentos existentes de instalação);
• Realizar a criação e acompanhamento de tickets em prestadores externos;
• Efetuar a extração de informação dos vários sistemas para auditorias internas e externas.

Knower™ Tech is a brand belonging to the Wellow™ Group that aims to match professionals and the market.  Our client is a company with headquarters in Zurich, Switzerland, working on different projects revolving around IoT solutions and Industry 4.0 with the goal to innovate the market for the B2B and B2C segments. Our client is looking for a Front-End Developer to integrate our team developing a flexible management platform to help companies embrace digitalization and manage more efficiently all their resources, such as team, fleet, articles, and others

Responsibilities:

• To develop web application features that can enhance the user experience
• To strategize design choices according to user experience
• To develop reusable and modular elements
• To collaborate with the team to improve the code quality with pair programming and reviewing the merge request of your collaborators
• To optimize web application for best performance and scalability
• To fix bugs reported and ensure the quality of the web application
• To create automated test (unit-test and end-to-end) to assure web application stability
• To help to supervise the production and maintenance of the user interfaces web applications

Knower™ Tech is a brand belonging to the Wellow™ Group that aims to match professionals and the market. Our client is a banking company looking for a Application Support.

Main Responsibilities:

• Technical support on company applications, both locally developed and third parties internally hosted
• Production support on file transfer
• Internal end user/external counterparties support/communications

Main Activities:

The goal of the Application Support team is to ensure an effective and responsive first and second level of support for all the applications under its scope by:

• Monitoring the application status
• Monitoring the infrastructure server resources
• Replying and taking in charge the incoming phone calls or ITSM support/incident tickets
• Tracking all the incoming requests on the ticketing system
• Updating the progress of the execution of all tasks in the ticketing tools
• Assessing the priority of the incoming requests involving the key people who might be helpful define it
• Performing the analysis, planning all technical tasks required and executing them
• Defining tactical solutions to resume processes as quick as possible
• Contributing to find out the incident root cause
• Engaging the proper escalation path for all situations
• Adopting the global and departmental guidelines, IT best practices and IT Security recommendations
• Guaranteeing the on-call availability during the required time windows or at the weekend for extraordinary activities
• Acting as the first point of contact for all tasks/enquiry related to production
• Managing the communication with internal end-users and external clients for the topics in-scope

Main Tasks:

Support Tasks

• Perform validation between each environment
• Perform regular reviews of scripts before UAT phase
• Perform a regular report to Project Manager/Technical Leader of server and application points to improve
• Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts)
• Perform a capacity planning for projects at least once a year
• Ease implementation between project team and SQL expert team (production) to smooth work
• Provide support to projects regarding definition of solutions
• Participate on the standardization of practices
• Participate on the validation of migrations done of servers instances
• Participate on the evolution of servers tools
• Provide training for IT staff regarding servers technologies

Incident Management

• Manage incidents according to Service Delivery GITSDE / ITIL Standards / SLA, and in coordination with other teams, including production teams.
• Re-instate services as soon as possible whenever an incident occurs

Problem Management

• Identify recurring Issues and service Request and define action plans to reduce them

• Define systems cybersecurity architecture & design principles, including proposing technical solutions for implementation in line with cybersecurity design directives
• Define and maintain cybersecurity architectures with the identification of the systems zones, security level targets, and cybersecurity functions
• Integrate and/or test cybersecurity requirements at the hardware, software and systems levels
• Perform cybersecurity risk assessments against relevant security standards for the Rail industry (e.g. IEC 62443, TS 50701, BSI IT Grundschutz)
• Perform vulnerability assessments and penetration testing
• Create and maintain technical documentation and reports

Knower™ Tech is a brand belonging to the Wellow™ Group that aims to match qualified professionals with the market.

Our client is looking for a Back-End Developer to integrate our team developing a flexible management platform to help companies embrace digitalization and manage more efficiently all their resources, such as team, fleet, articles, and others. 

Here is a brief description of the responsibilities:

• Implement and maintain microservices with different specifications, based on the requirements of our customers and business needs
• Develop high quality software design and architecture
• Develop auxiliary tools and applications with clean, efficient and reusable code
• Maintain and develop Unit and End-to-End tests to the different modules of our application