{"id":10271,"date":"2023-07-25T23:05:43","date_gmt":"2023-07-25T22:05:43","guid":{"rendered":"https:\/\/www.knower.pt\/retencao-de-talento-customer-experience\/"},"modified":"2023-07-27T09:18:06","modified_gmt":"2023-07-27T08:18:06","slug":"talent-retention-customer-experience","status":"publish","type":"post","link":"https:\/\/www.knower.pt\/en\/talent-retention-customer-experience\/","title":{"rendered":"Talent Retention &#8211; Customer Experience"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":95,"featured_media":10182,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[124],"tags":[],"class_list":["post-10271","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Over the last two decades, the need to provide effective and efficient services to customers has become more pressing. In Contact Center Services, even more so, due to the effects on the customer loyalty experience.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Knower\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.knower.pt\/en\/talent-retention-customer-experience\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO Pro (AIOSEO) 4.9.10\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Knower | Outsourcing e gest\u00e3o de projetos\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Talent Retention \u2013 Customer Experience | Knower\" \/>\n\t\t<meta property=\"og:description\" content=\"Over the last two decades, the need to provide effective and efficient services to customers has become more pressing. In Contact Center Services, even more so, due to the effects on the customer loyalty experience.\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/www.knower.pt\/en\/talent-retention-customer-experience\/\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/www.knower.pt\/wp-content\/uploads\/2025\/06\/knower-opengraph.png\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/www.knower.pt\/wp-content\/uploads\/2025\/06\/knower-opengraph.png\" \/>\n\t\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t\t<meta property=\"og:image:height\" content=\"1280\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2023-07-25T22:05:43+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2023-07-27T08:18:06+00:00\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n\t\t<meta name=\"twitter:title\" content=\"Talent Retention \u2013 Customer Experience | Knower\" \/>\n\t\t<meta name=\"twitter:description\" content=\"Over the last two decades, the need to provide effective and efficient services to customers has become more pressing. In Contact Center Services, even more so, due to the effects on the customer loyalty experience.\" \/>\n\t\t<meta name=\"twitter:image\" content=\"https:\/\/www.knower.pt\/wp-content\/uploads\/2025\/06\/knower-opengraph.png\" \/>\n\t\t<script type=\"application\/ld+json\" class=\"aioseo-schema\">\n\t\t\t{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"BlogPosting\",\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/talent-retention-customer-experience\\\/#blogposting\",\"name\":\"Talent Retention \\u2013 Customer Experience | Knower\",\"headline\":\"Talent Retention &#8211; Customer Experience\",\"author\":{\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/author\\\/knowereditor\\\/#author\"},\"publisher\":{\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/#organization\"},\"image\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/www.knower.pt\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/Paulo-Sanros.jpg\",\"width\":750,\"height\":750},\"datePublished\":\"2023-07-25T23:05:43+01:00\",\"dateModified\":\"2023-07-27T09:18:06+01:00\",\"inLanguage\":\"en-US\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/talent-retention-customer-experience\\\/#webpage\"},\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/talent-retention-customer-experience\\\/#webpage\"},\"articleSection\":\"Articles, Optional\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/talent-retention-customer-experience\\\/#breadcrumblist\",\"itemListElement\":[{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/#listItem\",\"position\":1,\"name\":\"In\\u00edcio\",\"item\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/category\\\/articles\\\/#listItem\",\"name\":\"Articles\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/category\\\/articles\\\/#listItem\",\"position\":2,\"name\":\"Articles\",\"item\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/category\\\/articles\\\/\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/talent-retention-customer-experience\\\/#listItem\",\"name\":\"Talent Retention &#8211; Customer Experience\"},\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/#listItem\",\"name\":\"In\\u00edcio\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/talent-retention-customer-experience\\\/#listItem\",\"position\":3,\"name\":\"Talent Retention &#8211; Customer Experience\",\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/category\\\/articles\\\/#listItem\",\"name\":\"Articles\"}}]},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/#organization\",\"name\":\"Knower\",\"description\":\"Outsourcing e gest\\u00e3o de projetos\",\"url\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/\",\"telephone\":\"+351211531364\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/www.knower.pt\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/knower-logo-v3.png\",\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/talent-retention-customer-experience\\\/#organizationLogo\",\"width\":1920,\"height\":1280,\"caption\":\"Knower Logo\"},\"image\":{\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/talent-retention-customer-experience\\\/#organizationLogo\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/author\\\/knowereditor\\\/#author\",\"url\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/author\\\/knowereditor\\\/\",\"name\":\"Knower\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/talent-retention-customer-experience\\\/#authorImage\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/cddba9e1642c9a0fa046634ab1b4f21caffa4c8efbce1c9265fc24d7b3d4a937?s=96&d=mm&r=g\",\"width\":96,\"height\":96,\"caption\":\"Knower\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/talent-retention-customer-experience\\\/#webpage\",\"url\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/talent-retention-customer-experience\\\/\",\"name\":\"Talent Retention \\u2013 Customer Experience | Knower\",\"description\":\"Over the last two decades, the need to provide effective and efficient services to customers has become more pressing. In Contact Center Services, even more so, due to the effects on the customer loyalty experience.\",\"inLanguage\":\"en-US\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/#website\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/talent-retention-customer-experience\\\/#breadcrumblist\"},\"author\":{\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/author\\\/knowereditor\\\/#author\"},\"creator\":{\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/author\\\/knowereditor\\\/#author\"},\"image\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/www.knower.pt\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/Paulo-Sanros.jpg\",\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/talent-retention-customer-experience\\\/#mainImage\",\"width\":750,\"height\":750},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/talent-retention-customer-experience\\\/#mainImage\"},\"datePublished\":\"2023-07-25T23:05:43+01:00\",\"dateModified\":\"2023-07-27T09:18:06+01:00\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/\",\"name\":\"Knower\",\"description\":\"Outsourcing e gest\\u00e3o de projetos\",\"inLanguage\":\"en-US\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.knower.pt\\\/en\\\/#organization\"}}]}\n\t\t<\/script>\n\t\t<!-- All in One SEO Pro -->\r\n\t\t<title>Talent Retention \u2013 Customer Experience | Knower<\/title>\n\n","aioseo_head_json":{"title":"Talent Retention \u2013 Customer Experience | Knower","description":"Over the last two decades, the need to provide effective and efficient services to customers has become more pressing. In Contact Center Services, even more so, due to the effects on the customer loyalty experience.","canonical_url":"https:\/\/www.knower.pt\/en\/talent-retention-customer-experience\/","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BlogPosting","@id":"https:\/\/www.knower.pt\/en\/talent-retention-customer-experience\/#blogposting","name":"Talent Retention \u2013 Customer Experience | Knower","headline":"Talent Retention &#8211; Customer Experience","author":{"@id":"https:\/\/www.knower.pt\/en\/author\/knowereditor\/#author"},"publisher":{"@id":"https:\/\/www.knower.pt\/en\/#organization"},"image":{"@type":"ImageObject","url":"https:\/\/www.knower.pt\/wp-content\/uploads\/2023\/07\/Paulo-Sanros.jpg","width":750,"height":750},"datePublished":"2023-07-25T23:05:43+01:00","dateModified":"2023-07-27T09:18:06+01:00","inLanguage":"en-US","mainEntityOfPage":{"@id":"https:\/\/www.knower.pt\/en\/talent-retention-customer-experience\/#webpage"},"isPartOf":{"@id":"https:\/\/www.knower.pt\/en\/talent-retention-customer-experience\/#webpage"},"articleSection":"Articles, Optional"},{"@type":"BreadcrumbList","@id":"https:\/\/www.knower.pt\/en\/talent-retention-customer-experience\/#breadcrumblist","itemListElement":[{"@type":"ListItem","@id":"https:\/\/www.knower.pt\/en\/#listItem","position":1,"name":"In\u00edcio","item":"https:\/\/www.knower.pt\/en\/","nextItem":{"@type":"ListItem","@id":"https:\/\/www.knower.pt\/en\/category\/articles\/#listItem","name":"Articles"}},{"@type":"ListItem","@id":"https:\/\/www.knower.pt\/en\/category\/articles\/#listItem","position":2,"name":"Articles","item":"https:\/\/www.knower.pt\/en\/category\/articles\/","nextItem":{"@type":"ListItem","@id":"https:\/\/www.knower.pt\/en\/talent-retention-customer-experience\/#listItem","name":"Talent Retention &#8211; Customer Experience"},"previousItem":{"@type":"ListItem","@id":"https:\/\/www.knower.pt\/en\/#listItem","name":"In\u00edcio"}},{"@type":"ListItem","@id":"https:\/\/www.knower.pt\/en\/talent-retention-customer-experience\/#listItem","position":3,"name":"Talent Retention &#8211; Customer Experience","previousItem":{"@type":"ListItem","@id":"https:\/\/www.knower.pt\/en\/category\/articles\/#listItem","name":"Articles"}}]},{"@type":"Organization","@id":"https:\/\/www.knower.pt\/en\/#organization","name":"Knower","description":"Outsourcing e gest\u00e3o de projetos","url":"https:\/\/www.knower.pt\/en\/","telephone":"+351211531364","logo":{"@type":"ImageObject","url":"https:\/\/www.knower.pt\/wp-content\/uploads\/2025\/06\/knower-logo-v3.png","@id":"https:\/\/www.knower.pt\/en\/talent-retention-customer-experience\/#organizationLogo","width":1920,"height":1280,"caption":"Knower Logo"},"image":{"@id":"https:\/\/www.knower.pt\/en\/talent-retention-customer-experience\/#organizationLogo"}},{"@type":"Person","@id":"https:\/\/www.knower.pt\/en\/author\/knowereditor\/#author","url":"https:\/\/www.knower.pt\/en\/author\/knowereditor\/","name":"Knower","image":{"@type":"ImageObject","@id":"https:\/\/www.knower.pt\/en\/talent-retention-customer-experience\/#authorImage","url":"https:\/\/secure.gravatar.com\/avatar\/cddba9e1642c9a0fa046634ab1b4f21caffa4c8efbce1c9265fc24d7b3d4a937?s=96&d=mm&r=g","width":96,"height":96,"caption":"Knower"}},{"@type":"WebPage","@id":"https:\/\/www.knower.pt\/en\/talent-retention-customer-experience\/#webpage","url":"https:\/\/www.knower.pt\/en\/talent-retention-customer-experience\/","name":"Talent Retention \u2013 Customer Experience | Knower","description":"Over the last two decades, the need to provide effective and efficient services to customers has become more pressing. In Contact Center Services, even more so, due to the effects on the customer loyalty experience.","inLanguage":"en-US","isPartOf":{"@id":"https:\/\/www.knower.pt\/en\/#website"},"breadcrumb":{"@id":"https:\/\/www.knower.pt\/en\/talent-retention-customer-experience\/#breadcrumblist"},"author":{"@id":"https:\/\/www.knower.pt\/en\/author\/knowereditor\/#author"},"creator":{"@id":"https:\/\/www.knower.pt\/en\/author\/knowereditor\/#author"},"image":{"@type":"ImageObject","url":"https:\/\/www.knower.pt\/wp-content\/uploads\/2023\/07\/Paulo-Sanros.jpg","@id":"https:\/\/www.knower.pt\/en\/talent-retention-customer-experience\/#mainImage","width":750,"height":750},"primaryImageOfPage":{"@id":"https:\/\/www.knower.pt\/en\/talent-retention-customer-experience\/#mainImage"},"datePublished":"2023-07-25T23:05:43+01:00","dateModified":"2023-07-27T09:18:06+01:00"},{"@type":"WebSite","@id":"https:\/\/www.knower.pt\/en\/#website","url":"https:\/\/www.knower.pt\/en\/","name":"Knower","description":"Outsourcing e gest\u00e3o de projetos","inLanguage":"en-US","publisher":{"@id":"https:\/\/www.knower.pt\/en\/#organization"}}]},"og:locale":"en_US","og:site_name":"Knower | Outsourcing e gest\u00e3o de projetos","og:type":"article","og:title":"Talent Retention \u2013 Customer Experience | Knower","og:description":"Over the last two decades, the need to provide effective and efficient services to customers has become more pressing. In Contact Center Services, even more so, due to the effects on the customer loyalty experience.","og:url":"https:\/\/www.knower.pt\/en\/talent-retention-customer-experience\/","og:image":"https:\/\/www.knower.pt\/wp-content\/uploads\/2025\/06\/knower-opengraph.png","og:image:secure_url":"https:\/\/www.knower.pt\/wp-content\/uploads\/2025\/06\/knower-opengraph.png","og:image:width":1920,"og:image:height":1280,"article:published_time":"2023-07-25T22:05:43+00:00","article:modified_time":"2023-07-27T08:18:06+00:00","twitter:card":"summary_large_image","twitter:title":"Talent Retention \u2013 Customer Experience | Knower","twitter:description":"Over the last two decades, the need to provide effective and efficient services to customers has become more pressing. In Contact Center Services, even more so, due to the effects on the customer loyalty experience.","twitter:image":"https:\/\/www.knower.pt\/wp-content\/uploads\/2025\/06\/knower-opengraph.png"},"aioseo_meta_data":{"post_id":"10271","title":null,"description":null,"keywords":[],"keyphrases":{"focus":{"keyphrase":"","score":0,"analysis":{"keyphraseInTitle":{"score":0,"maxScore":9,"error":1}}},"additional":[]},"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":"","og_custom_url":null,"og_article_section":null,"og_article_tags":[],"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"BlogPosting","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":"-1","robots_max_videopreview":"-1","robots_max_imagepreview":"large","priority":null,"frequency":"default","local_seo":null,"breadcrumb_settings":null,"limit_modified_date":false,"ai":null,"created":"2023-07-27 08:18:09","updated":"2026-07-14 11:11:10","seo_analyzer_scan_date":"2026-07-14 11:11:10","focus_keyword":null,"truseo":null,"additional_keywords":null,"truseo_locale":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/www.knower.pt\/en\/\" title=\"In\u00edcio\">In\u00edcio<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/www.knower.pt\/en\/category\/articles\/\" title=\"Articles\">Articles<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\tTalent Retention \u2013 Customer Experience\n<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"In\u00edcio","link":"https:\/\/www.knower.pt\/en\/"},{"label":"Articles","link":"https:\/\/www.knower.pt\/en\/category\/articles\/"},{"label":"Talent Retention &#8211; Customer Experience","link":"https:\/\/www.knower.pt\/en\/talent-retention-customer-experience\/"}],"_links":{"self":[{"href":"https:\/\/www.knower.pt\/en\/wp-json\/wp\/v2\/posts\/10271","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.knower.pt\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.knower.pt\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.knower.pt\/en\/wp-json\/wp\/v2\/users\/95"}],"replies":[{"embeddable":true,"href":"https:\/\/www.knower.pt\/en\/wp-json\/wp\/v2\/comments?post=10271"}],"version-history":[{"count":1,"href":"https:\/\/www.knower.pt\/en\/wp-json\/wp\/v2\/posts\/10271\/revisions"}],"predecessor-version":[{"id":10272,"href":"https:\/\/www.knower.pt\/en\/wp-json\/wp\/v2\/posts\/10271\/revisions\/10272"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.knower.pt\/en\/wp-json\/wp\/v2\/media\/10182"}],"wp:attachment":[{"href":"https:\/\/www.knower.pt\/en\/wp-json\/wp\/v2\/media?parent=10271"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.knower.pt\/en\/wp-json\/wp\/v2\/categories?post=10271"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.knower.pt\/en\/wp-json\/wp\/v2\/tags?post=10271"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}