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Contact Center Outsourcing

Our contact centre outsourcing company is dedicated to the recruitment and selection of your resources.

We provide training and take responsibility for the administrative, contracts and wages management. We manage the entire project. We create, implement and develop mechanisms that allow your quantitative and qualitative objectives to be achieved. We assume the final result that was agreed upon for the provision of the service.

Creating relationships of trust allows you to build customer loyalty, but it requires professional service. To be always present, the customer support service is the best solution. E-commerce is a strategic decision that should accommodate other actions, namely the implementation of a Customer Care Phone Service to ensure that follow-up is carried out whenever the customer, supplier or consumer needs it.

Knower™ Contact is the specialist brand for contact center services that puts customers first. We are able to provide each company the model that most suits them to increase sales and keep their customers happy and loyal.

Areas of Operation/Services



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Team / Management

We are specialists in
contact center specialists

Cláudia Ferreira

Business Director

I finished my degree in Psychology in 2005 at the Faculty of Psychology and Education Sciences of the University of Lisbon.

Maria Monteirinho

Business Manager

I arrived in Lisbon in 2003 to study Language Sciences at the FCSH.

Sílvia Abreu

Project Specialist

I started my professional career in the world of telemarketing in 2010, after being connected to the hospitality area and with a degree in Hotel Management. I consider myself a versatile person to change, being able to adjust to the challenges that are incumbent on us in this area, always with determination and motivation.

Andreia Martins


I have a degree in Sociology and I'm currently finishing a master's degree in New Media Management at ISCTE.

Noor de Almeida


I concluded my degree in Human Resources Management in 2022. Despite having graduated only recently, I started working at a very young age because I have always been very ambitious.

micaela reis

Micaela Reis


Joana Pereira

Project Specialist

With a degree in Social Sciences and Psychology, I ended up in the world of Contact Centers in 2016. I entered this area without great expectations, but I quickly realized that I had arrived at my happy place.

What makes us different

  • We are committed to having a specialized and focused team that puts your business at the top of its priorities. We are committed to being a reference partner in the implementation and development of your contact center services
  • Customization and customer follow-up on a project where the emphasis is on tailored follow-up to maintain a long-lasting relation of partnership
  • Through R&S of the best professionals, HR training and administrative and operational management, we guarantee that in the provision of services the objectives previously agreed upon will be met
  • At Knower™ Contact we value the relationship with customers and believe in proximity as a lever for solid and lasting partnerships. Knowledge, Innovation, Agility and Communication Skills are our values.

In May 2021 Knower™ Contact became an associate of APCC – Portuguese Association of Contact Centers.

The APCC is a business association currently made up of 92 companies from diverse sectors whose main function is the defense of the prestige of the activity, the dissemination of good practices and the creation of conditions for the sustained development of the sector.


Customer Evaluation

Knower™ has been our partner over the last few years, having shown a capacity to adapt and respond, always delivering with dedication and commitment, regardless of the size of the challenge we set them.

Nossa Aposta

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