--- title: "Knower Contact" id: "9575" type: "page" slug: "knower-contact" published_at: "2022-05-12T07:57:59+00:00" modified_at: "2024-12-18T11:04:10+00:00" url: "https://www.knower.pt/en/business-areas/knower-contact/" markdown_url: "https://www.knower.pt/en/business-areas/knower-contact.md" excerpt: "A nossa empresa de outsourcing de contact centers dedica-se ao recrutamento e seleção de seus recursos. Ministramos formação e responsabilizamo-nos pela gestão administrativa, contratual e salarial" --- we know howto communicate ![Knower™ Contact -Logo](https://www.knower.pt/wp-content/uploads/2022/05/knower-contact-logo-1.svg) # Contact Center Outsourcing Our contact centre outsourcing company is dedicated to the recruitment and selection of your resources. We provide training and take responsibility for the administrative, contracts and wages management. We manage the entire project. We create, implement and develop mechanisms that allow your quantitative and qualitative objectives to be achieved. We assume the final result that was agreed upon for the provision of the service. Creating relationships of trust allows you to build customer loyalty, but it requires professional service. To be always present, the customer support service is the best solution. E-commerce is a strategic decision that should accommodate other actions, namely the implementation of a Customer Care Phone Service to ensure that follow-up is carried out whenever the customer, supplier or consumer needs it. Knower Contact is the specialist brand for contact center services that puts customers first. We are able to provide each company the model that most suits them to increase sales and keep their customers happy and loyal. --- Areas of Operation/Services ![Image](https://www.knower.pt/wp-content/uploads/2022/06/ico-saude.svg)HEALTH ![Image](https://www.knower.pt/wp-content/uploads/2022/06/ico-banca.svg)BANKING ![Image](https://www.knower.pt/wp-content/uploads/2022/06/ico-aviacao.svg)AVIATION ![Image](https://www.knower.pt/wp-content/uploads/2022/06/ico-telecomunicacoes-2.svg)TELECOMMUNICATIONS ![Image](https://www.knower.pt/wp-content/uploads/2022/06/ico-energia.svg)ENERGY COMPANIES Let’s work together for a better customer support service? Let us find the experts that will make the perfect match with your company and contribute to its success. [Contact us](#contacto) CANDIDATES Are you a contact center specialist? Find out our job offers and apply. [Opportunities](https://www.knower.pt/jobs/) Team / Management We are specialists in contact center specialists [#member_1Modal](#member_1Modal) ## Cláudia Ferreira Business Director I finished my degree in Psychology in 2005 at the Faculty of Psychology and Education Sciences of the University of Lisbon. [More Info](#member_1Modal) [https://www.linkedin.com/in/claudia-ferreira-ab73b540/](https://www.linkedin.com/in/claudia-ferreira-ab73b540/) ![Image](https://www.knower.pt/wp-content/uploads/2023/09/20230620-Claudia-Ferreira_020-5.jpg) ## Cláudia Ferreira Business Director I finished my degree in Psychology in 2005 at the Faculty of Psychology and Education Sciences of the University of Lisbon. I started my career in the Human Resources area in 2006, having been challenged by an emerging Human Resources Consultancy to open a new delegation in Faro. I worked there for 5 years as Delegation Manager, assuming commercial and operational functions in Recruitment & Selection and Temporary Agency Work requests and processes. I was invited in 2011 to join Talenter, a Wellow Group company, and took on the role of Operational Coordinator. I have been managing regional and national teams and projects in Temporary Agency Work, R&S, Outsourcing and Vocational Training, in various sectors of activity. I have always been convinced that, if we are not only rigorous but also respectful, empathetic and genuine with our teams, they will give us their best in everything they do! Fechar[https://www.linkedin.com/in/claudia-ferreira-ab73b540/](https://www.linkedin.com/in/claudia-ferreira-ab73b540/) [#member_2Modal](#member_2Modal) ## Maria Monteirinho Business Manager I arrived in Lisbon in 2003 to study Language Sciences at the FCSH. [More Info](#member_2Modal) [https://www.linkedin.com/in/maria-monteirinho-2a351374/](https://www.linkedin.com/in/maria-monteirinho-2a351374/) ![Maria Monteirinho](https://www.knower.pt/wp-content/uploads/2023/07/20230620-Maria-Monteirinho_007-e1703782029743-800x800.jpg) ## Maria Monteirinho Business Manager The beginning of my professional career started part-time, in the Contact Center area. I entered this area as an adventure that would only last for a while, but it ended up becoming my passion for leading teams. Since 2015, management has included coordinating projects and teams within the scope of full outsourcing and outsourcing. The biggest challenge over the years has undoubtedly been to ensure happiness in the workplace and ultimate customer satisfaction. The greatest thanks I can give to this area was, and has been, meeting interesting, innovative, challenging people who share this common passion. Fechar[https://www.linkedin.com/in/maria-monteirinho-2a351374/](https://www.linkedin.com/in/maria-monteirinho-2a351374/) [#member_3Modal](#member_3Modal) ## Sílvia Abreu Business Specialist I started my professional career in the world of telemarketing in 2010, after being connected to the hospitality area and with a degree in Hotel Management. I consider myself a versatile person to change, being able to adjust to the challenges that are incumbent on us in this area, always with determination and motivation. [More Info](#member_3Modal) ![Image](https://www.knower.pt/wp-content/uploads/2024/04/20240131_Silvia-Abreu_Official_003-e1706780926559-800x799-1.jpg) ## Sílvia Abreu Business Specialist When I started in Telemarketing, I started as an assistant, where I immediately felt the desire to grow, because this world of the Contact Center is very transversal in terms of knowledge, as well as teachings. I was able to make an upward journey in the company, which opened doors for me to where I am today. Throughout these years, dealing with people on a daily basis is no longer a challenge for a challenge, because we have to know how to listen, help and remember that we are all for a single goal: Success. Fechar [#member_4Modal](#member_4Modal) ## Andreia Martins Business Consultant I have a degree in Sociology and I'm currently finishing a master's degree in New Media Management at ISCTE. [More Info](#member_4Modal) [https://www.linkedin.com/in/andreia-martins-612852182/](https://www.linkedin.com/in/andreia-martins-612852182/) ![Image](https://www.knower.pt/wp-content/uploads/2023/09/20230626-Andreia-Martins_041-800x767.jpg) ## Andreia Martins Business Consultant I joined the Contact Center in 2021, as an inbound operator, and I've accumulated some small professional experiences that have enriched me as a person and a professional. I joined the Wellow Group through a summer internship, which gave me the opportunity to join the recruitment team, and now the latest challenge at Knower, which has allowed me to challenge myself on a daily basis, being a constant learner. I want to continue to grow and motivate myself, believing that success comes from hard work and dedication. And essentially to surround myself with people with whom I can evolve and learn. Fechar[https://www.linkedin.com/in/andreia-martins-612852182/](https://www.linkedin.com/in/andreia-martins-612852182/) [#member_5Modal](#member_5Modal) ## Noor de Almeida Business Consultant I concluded my degree in Human Resources Management in 2022. Despite having graduated only recently, I started working at a very young age because I have always been very ambitious. [More Info](#member_5Modal) ![Noor Almeida - Consultant](https://www.knower.pt/wp-content/uploads/2023/05/FotoNoorAlmeida.jpg) ## Noor de Almeida Business Consultant I concluded my degree in Human Resources Management in 2022. Despite having graduated only recently, I started working at a very young age because I have always been very ambitious. To finish my degree, I did a curricular internship in a professional training center and that was my first contact with the business environment. I had the opportunity to join Knower in January 2023 to work in the human resources area, in both recruitment and training. I am aware that I still have a long way to go. But, given the rigor and excellence that prevails in the company, I am sure that Knower will prepare me for the job market in the best way possible. Fechar [#member_6Modal](#member_6Modal) ## Micaela Reis Business Consultant [More Info](#member_6Modal) [https://www.linkedin.com/in/micaelareis/](https://www.linkedin.com/in/micaelareis/) ![micaela reis](https://www.knower.pt/wp-content/uploads/2022/07/micaela-reis-800x800.jpg) ## Micaela Reis Business Consultant Fechar[https://www.linkedin.com/in/micaelareis/](https://www.linkedin.com/in/micaelareis/) [#member_7Modal](#member_7Modal) ## Joana Pereira Business Specialist With a degree in Social Sciences and Psychology, I ended up in the world of Contact Centers in 2016. I entered this area without great expectations, but I quickly realized that I had arrived at my happy place. [More Info](#member_7Modal) [https://www.linkedin.com/in/joana-ferreira-pereira-b29b3a124/](https://www.linkedin.com/in/joana-ferreira-pereira-b29b3a124/) ![Joana Pereira - Project Speacialist](https://www.knower.pt/wp-content/uploads/2023/11/Design-sem-nome.png) ## Joana Pereira Business Specialist I've always loved a challenge, and I've always tried to pass on that love to the teams I've worked with. Keeping them motivated and creative every day will always be my biggest challenge, but I'm a fan of close relationships and I work every day to be a reference, and I think that's what makes all the difference. I'm a people person, who believes in individual potential and always tries to get the best out of everyone, and the contact center world is made up of people and for people, so for me it's essential to be close and aligned with my teams and my clients. Fechar[https://www.linkedin.com/in/joana-ferreira-pereira-b29b3a124/](https://www.linkedin.com/in/joana-ferreira-pereira-b29b3a124/) ![Knower Contact - O que nos diferencia](https://www.knower.pt/wp-content/uploads/2022/06/knower-contact-model-1.jpg) ## What makes us different - We are committed to having a specialized and focused team that puts your business at the top of its priorities. We are committed to being a reference partner in the implementation and development of your contact center services - Customization and customer follow-up on a project where the emphasis is on tailored follow-up to maintain a long-lasting relation of partnership - Through R&S of the best professionals, HR training and administrative and operational management, we guarantee that in the provision of services the objectives previously agreed upon will be met - At Knower Contact we value the relationship with customers and believe in proximity as a lever for solid and lasting partnerships. Knowledge, Innovation, Agility and Communication Skills are our values. In May 2021 Knower Contact became an associate of APCC – Portuguese Association of Contact Centers. The APCC is a business association currently made up of 92 companies from diverse sectors whose main function is the defense of the prestige of the activity, the dissemination of good practices and the creation of conditions for the sustained development of the sector. ![Image](https://www.knower.pt/wp-content/uploads/2023/01/logo-apcc.jpg) ## Customers ![Image](https://www.knower.pt/wp-content/uploads/2022/06/logo-altice.png) ![Image](https://www.knower.pt/wp-content/uploads/2022/06/logo-viatel.png) ![Image](https://www.knower.pt/wp-content/uploads/2022/06/logo-pdt.png) ![Image](https://www.knower.pt/wp-content/uploads/2022/06/logo-vodafone.png) ![Image](https://www.knower.pt/wp-content/uploads/2022/05/logo-nos.png) ![Image](https://www.knower.pt/wp-content/uploads/2022/06/logo-carris.png) ![Image](https://www.knower.pt/wp-content/uploads/2022/06/logo-santander.png) ![Image](https://www.knower.pt/wp-content/uploads/2022/06/logo-lifecooler.png) ![Image](https://www.knower.pt/wp-content/uploads/2022/06/logo-accenture.png) ![Image](https://www.knower.pt/wp-content/uploads/2022/06/logo-ambrosio.png) ![Image](https://www.knower.pt/wp-content/uploads/2022/06/logo-nossa-aposta.png) ![Image](https://www.knower.pt/wp-content/uploads/2022/06/logo-solverde.png) ![Image](https://www.knower.pt/wp-content/uploads/2022/06/logo-yourvoice.png) ![Image](https://www.knower.pt/wp-content/uploads/2022/06/logo-armatis.png) ![Image](https://www.knower.pt/wp-content/uploads/2022/06/logo-bouygues.png) ![Image](https://www.knower.pt/wp-content/uploads/2022/06/logo-marktest.png) ![Image](https://www.knower.pt/wp-content/uploads/2022/06/logo-ecco-salva.png) ![Image](https://www.knower.pt/wp-content/uploads/2022/06/logo-teleperformance.png) ![Image](https://www.knower.pt/wp-content/uploads/2022/05/logo-sibs.png) ![Image](https://www.knower.pt/wp-content/uploads/2022/06/logo-webhelp.png) ![Image](https://www.knower.pt/wp-content/uploads/2022/06/logo-agif.png) ![Image](https://www.knower.pt/wp-content/uploads/2022/06/logo-endesa.png) ## Customer Evaluation Knower has been our partner over the last few years, having shown a capacity to adapt and respond, always delivering with dedication and commitment, regardless of the size of the challenge we set them. Nossa Aposta Are you looking for an expert professional to join your team? Talk to our team to find out more about our services.